Description
FREE Shipping to U.S. Mainland addresses only. Unfortunately for us, we do not offer free shipping to Alaska, Hawaii, Virgin Islands, Puerto Rico, Guam or Canada, however if you do need to ship to these places, please kindly call us and the freight will be paid by you based on the specific address you can provide for us.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
For returns due to buyer's remorse (ie: Order by mistake, Does not fit, Change my mind, No longer needed, etc) we will deduct 20% of your total refund amount for the reason of the loss caused to us as a vendor, which means only 80% of your total refund will be sent back to your account. For a defective return, a full refund will be sent back to your account.
Payment & Security
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
Quick Wiring Guide for Thermomate ET Series Water Heaters
1.Turn off the Power
To avoid a short circuit and damage to the circuit board, ensure all strands are secured inside the terminal block. Before installing the water heater, make sure to turn off all power to the product directly at the fuse or breaker box before installing, repairing, or disassembling this water heater.
2.Double-pole Breakers
- 11kW needs 2 Double-pole 30AMP breakers.
- 18kW needs 2 Double-pole 40AMP breakers.
- 27kW needs 3 Double-pole 40AMP breakers.
Confirm that your breaker panel can meet the required specifications for your unit. Connect each group of power wires to a circuit breaker in pairs.
Make sure that each circuit breaker is connected to a black wire and a red wire, two different colored wires make up the L1, L2 set of wiring. And also need A separate ground conductor is required.
3.Double-check the Electrical Connections
Finally, always double-check that the electrical connections to make sure they are correct and that all wire connections are tight and secure before proceeding with product operation.
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Tankless Water Heaters
Our Thermomate tankless electric water heaters are engineered with cutting-edge technology and unparalleled performance, ensuring that hot water is readily available whenever you need it, without the hassle of waiting or wasting energy.
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Mini Tank Water Heaters
Designed with your comfort in mind, our Thermomate Mini-Tank Electric Water Heaters are the perfect addition to your home, office, or any place where hot water is essential.
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