Politique de remboursement

BEFORE RETURN

Please remember to contact our customer service to confirm your return address as we have different return addresses for different returning products.
Telephone: +1(844)-334-4203
Email: support@thermomate.com

 

RETURN PROCESS

You are entitled to contact our customer service team to ask for a return for an item(s) within 30 days of delivery for a refund. (we will refer to the item delivery date on the shipping info). Please note that returns outside of the 30-day return window will not be accepted. We promise to respond to your return request within 2 business days.

General Returns (New & Unused Products Only)

To qualify for a general return (New & Unused Products Only), the item(s):

Must be in resalable condition
Must be free from scratches and/or defects
Must be in the original manufacturer’s box and packaging and be free of writing.
Must not be missing pieces

To initiate a general return (New & Unused Products Only), please address your reason.

Don’t like
Order By Mistake
Change Idea
Don’t need anymore
Found More Affordable One
Product Size Doesn't Fit ( Please check if our product size meets your needs before ordering)

Damages and issues

To qualify for a defective return, one of the following must apply:

Item has a defect that hinders its usability for the purpose for which it was designed
The wrong item was received
The item does not match the description
Item arrived damaged

To initiate a defective return, please address which situation the item belongs to.

* If the item is found to be damaged during shipping, and you notice the damage upon delivery or inspection, do not sign for or take possession of the item. If delivery is accepted but concealed damages are noticed within 48 hours, take pictures of the box and product(s). Carriers only allow two business days to file a freight claim. Contact our customer service team immediately to report the damage.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Refunds

We promise to process the refund within 2 days after the returned item arrives at our warehouse and was inspected to qualify for our general return or defective return situations listed before. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we approved your return, please contact us at support@thermomate.com.

For a general return (New & Unused Products Only), we will deduct 20% of your total refund amount for the reason of the loss caused to us as a vendor, which means only 80% of your total refund will be sent back to your account. For a defective return, we will bear the return shipping cost and a full refund will be sent back to your account.