FAQs

Step 1: Login

Make sure you are logged in to support@thermomate.com with the account you used to make your purchase, if not, it is essential that you are logged in.

Step 2: Find your order number

You can find the order number in the order confirmation email.

Step 3: Form filling

Fill in the request warranty service form at this page.

Step 4: Confirmation

Once you have filled in the form you will receive an email confirming that the warranty request is correct and the details about the following steps.

Request Assistance

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

  • Email

    support@thermomate.com
  • Tel

    +1(844)-334-4203