Step 1: Login

Make sure you are logged in to support@thermomate.com with the account you used to make your purchase, if not, it is essential that you are logged in.

Step 2: Find your order number

You can find the order number in the order confirmation email.

Step 3: Form filling

Fill in the request warranty service form at this page.

Step 4: Confirmation

Once you have filled in the form you will receive an email confirming that the warranty request is correct and the details about the following steps.

Request Assistance

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