FAQs
Step 1: Login
Make sure you are logged in to support@thermomate.com with the account you used to make your purchase, if not, it is essential that you are logged in.
Step 2: Find your order number
You can find the order number in the order confirmation email.
Step 3: Form filling
Fill in the request warranty service form at this page.
Step 4: Confirmation
Once you have filled in the form you will receive an email confirming that the warranty request is correct and the details about the following steps.
Request Assistance
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Email
support@thermomate.com -
Tel
+1(844)-334-4203