NOT SATISFIED?

We offer returns & exchanges on full price orders within 14 days of delivery.

FILL OUT THE RETURN FORM

Please gather all information needed so we can identify your order easily.

RECEIVE THE INSTRUCTIONS

After we receive your information we will send you the instructions for your return.

PROCESSED

We will analyse its conditions and will process a refund, exchange or store credit.

Return an Item

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Return Policies

Return Freight

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Exchanges
Faulty items
Incorrect items

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Credit Notes

Other inquiries? Let's chat.

Please email us at support@thermomate.com